- Policies | Returns | Shipping
Policies | Returns | Shipping
DISCLAIMER: The products and services presented on this site are for spiritual, religious and/or entertainment purposely only. They are NOT intended to substitute a licensed professional’s advice or care. They are not intended to diagnose, treat, cure or prevent any disease. The information on this site is for educational purposes only. The information provided herein is a service, and should only be viewed as opinion.Thank you!
PRIVACY: The Sacred Spirit LLC is committed to protecting your privacy. We ship items in a durable, high quality poly-mailer and/or box packaging with very little content details on international customs forms). Information the our site gathers is through aggregated tracking (i.e. number of visits, visitor I.P., etc.) which is information derived mainly by tallying page views throughout our site through Google Analytics and social media visits. This information allows us to better tailor our content and services to our customers' needs. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to us with 'unsubscribe' as the subject line. You may also opt-out of Google cookies by going to: www.google.com/settings/ads. We will never sell, rent any information that identifies you to a third party company off our premises without your prior approval. In the event of any illegal or fraudulent activity, we may disclose necessary information to local law enforcement agencies, and/or credit card processors upon request. Contact Us
Most items are shipped within 24 - 72 hours (business days) unless otherwise noted, after payment has been cleared. All packages have tracking unless otherwise noted. Large bulk order processing generally takes 5-10 days (before shipment). If we are out of stock or on back order, we will either refund the out of stock items and/or contact you. Please ensure your email and phone number are correct upon checkout. All estimated shipping times and options are displayed upon checkout before you submit payment.
INVOICES: Please note, for international orders we are required to put a minimum value on the export documents. You are solely responsible for all export taxes (if applicable in your country or region).
DOMESTIC SHIPMENTS - USA: If you live inside of the United States, all standard mail shipments may take approximately 5-7 business days (excluding weekends) after the processing time. Priority Mail option takes approximately 3-5 business days, and the Express mail Service takes approximately 2-3 business days (excluding Sundays and Holidays) after the processing time.
INTERNATIONAL SHIPMENTS: We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipments outside of the USA sent via standard mail option take approximately 2-5 weeks (depending upon your location) after the processing time. International Priority mail is 6-10 business days excluding weekends and holidays (which we recommend), Express mail takes approximately 3-5 days (excluding weekends and Holidays) after the processing time.
RETURNS: We have a flexible 30-day return policy that starts the day you receive your item in the mail. Kindly contact us within 14 days (prior to sending back your item). Please visit on our full website "Returns and Exchanges." Please note that returned items that are not sent in error or non-defective may incur a 15-20% restocking fee (deducted on refunds only - unless we issue a store credit) and non-refundable shipping costs. Please be advised that refunds are NOT available for e-Gift cards, opened DVDs, or personal items such as body jewelry (i.e. earrings, navel rings) edible items or undergarments due to federal health regulations unless they are damaged, defective or sent in error.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). NOTE: We will only cover return shipping costs for economy priced standard shipping (i.e Post office USPS first class mail with tracking - excluding added services such as: signature request, insurance or other services added. We do not cover any of these additional services you add on, nor do we reimburse for expensive carrier services such as UPS, FedEx, DHL etc.) TIP: Returns sent back by USPS First Class with delivery tracking are acceptable for reimbursement. In some cases you may simply put "Return to Sender" if you still have your original package in order to send it back to us (after having it re-scanned by your post office).
You should expect to receive your refund, exchange or store credit within 2-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
STORE CREDIT: Once store credit has been issued for your return or problematic order, the store credit amount will display in your store account. To view your store credit, simply log into your account and click view my account details. If you have store credit available, it will show up at the top of the page under the "My Account > Store Credit" section. To use your store credit, simply log into your account before or during checkout and you will also see your available store credit display above the payment section during the checkout process. If you forgot your password, or did not create one yet, simply attempt login using the original email you used with your previous order, then click "forgot password." A new password will be emailed to you. CLICK HERE TO LOGIN
GIFT CERTIFICATES: e-Gift certificate redemption details are emailed to your designated recipient (there is NO physical card). Gift certificates cannot be refunded. Gift certificates are valid for a one-year term and can only be used on this web site.